FAQs no 2 'Template not found 'error
Templates do not show after installation
We have had a number of calls to our telephone support line from new customers, who have installed the templates and they receive a message 'template not found' or a similar message.
You should carefully read the section of the manual on configuring the templates.
There are two possible explanations for this problem. The first is that the templates have been installed in the wrong XL folder. See the manual for 'Office' Office10' and 'Office11' etc. Your templates must be installed in the correct folder
The other explanation is that you have not closed down Excel since installing and configuring the templates. After installation and configuring , closing down Excel and reloading will activate the templates.